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TALK provides an anonymous and non-judgmental safe space for you to open up.
Our core values are respect, empowerment, and acceptance. Our volunteers are dedicated to giving you a space to discuss what's on your mind. |
Here are some common questions about our service:
Why do people call? People call in to talk for a lot of reasons. Some people call because they can't get to sleep, or because they're feeling alone. some people call because they are feeling suicidal or like hurting themselves. Some people call only once, and some call over a long period of time. Sometimes people call us to tell us about a great day they had! Every call gets priority. When you reach a TALK volunteer, they will stay on the phone with you until the end of the call, whether you're in distress, or whether you just want to hear a friendly voice. All of our calls are equally important. What can I talk about? Generally speaking, you can talk about whatever is on your mind, so long as you are respectful to our volunteers. TALK does not tolerate abuse or manipulation on the service phone line. I've been having suicidal thoughts, but I'm afraid that if I talk about that, you will send the police. When you call TALK, your call is completely anonymous. We do not have caller id, and we cannot track your call. We will not contact emergency services unless you ask us to, or unless you are unable to say 'no'. If you are feeling like hurting yourself, please call to talk about it. What about if a child is involved? Ontario provincial law requires that adults must take steps to protect children in danger of abuse or neglect. For more information on this law, please visit the below link: Ministry of Children and Youth Services: Reporting Child Abuse In cases where a TALK volunteer suspects that a child might not be safe, they will record information about the child that may be passed on to the Children's Aid Society. You will always be notified in a call when this is happening, and the volunteer will only record information pertaining to the children. You may choose to change the subject, end the call, or continue talking as you see fit. |
